Frequently Asked Questions

• Q : What is a smart door lock?

  It is a high-tech alternative to traditional mechanical locks. It utilizes wireless technology, such as Bluetooth or Wi-Fi, to allow users to remotely control and monitor access to their homes. Smart locks can be operated through a smartphone app, keypad, fingerprint, or 3D face recognition.

• Q : Do we need to change the door to install a smart lock?

  No, nearly 99% of the doors could be installed with a smart lock.Generally, most smart locks can be successfully installed on doors with a thickness of 40-120 mm. Smart door lock can be installed on to wooden door, bronze door, stainless steel door and security door.

• Q : Does the smart lock have alert functions?

  Smart lock is equipped with multiple alert functions like abnormal bolt alert to inform users of the lock status in time. When the lock fails to lock or unlock and causes a latch bolt abnormal situation, the alert would be triggered to remind that it is improperly locked. Low battery alert. When the battery power is weak, it would trigger the alert and inform to replace the battery in time.

• Q : What should you do if you forget the smart door PIN code?

  Generally, smart lock packages come with matching mechanical key, which can be directly unlocked the door when you can go into the room from outside . If the person is in the room, you can directly find the reset button to enter the reset system password.

• Q : Which one is better between fully automatic mortise and semi-automatic mortise

  Semi-automatic intelligent lock: after verifying the identity, it is also necessary to manually press the handle. Automatic intelligent lock: verifying the identity will be directly unlocked. It is up to resident usage habit to decide the most suitable smart door lock.

• Q : What should you do if the smart lock system is locked

  If the smart lock is locked due to inattentive operation, you don’t need to be panic.The smart door lock could automatically restore to normally unlock after 3-5 minutes. Then, you can unlock the door by fingerprint or PIN code.

  
  

  Sometimes, however, a system lock-up alert can be the result of an electronic function malfunction. Under this situation, the mechanical key plays a key role in emergency unlocking. Therefore, the mechanical key equipped with the smart door lock had better not be stored at home. It is recommended to store it in the car, office or relatives and friends’ homes.

• Q : 7.For facial recognition smart lock, could others use photos to unlock?

  True 3D face recognition match the AI algorithm, the door Lock can not be unlocked with person photos.

• Q : What happens if the smart door lock power goes out?

  Yes, most smart locks come with a manual key backup that allows you to unlock the door with a physical key, even if the battery is dead. If your smart door lock is unavailable, you can change the battery with a brand new one or use an emergency power source with Type-C plug to unlock the door.

• Q : How often do I have to change the batteries?

  A fully charged battery lasts about three months on average, depending on how often it is used. When the battery becomes weak, an alarm will sound. Connect the battery to the charger (included in the original box) with Type-C plug.

• Q : 10.Can smart locks be integrated with other smart home devices?

  Certainly! Many electronic door locks are designed to integrate seamlessly with other smart home devices and platforms, allowing users to create a fully connected and automated home environment. Integration options may include voice assistants like Amazon Alexa or Google Assistant,TUYA and other APPs.